Welcome to the Elhiem Figures online shop.
Important, please read the following:
- To track your order process in your account, you need to click return to elhiem shop in paypal once payment is made. This updates the website that your order is ready to proceed. If you don't click this final button, don't panic, we still get your order, you just won't see when it is been picked and posted.
- All our miniatures are 1/72 scale (20mm in wargame sizes) and are supplied unpainted in white metal and may require assembly of small parts.
Returns & Refunds
WEB RETURNS POLICY
We guarantee to refund or exchange any item you are not completely happy with refund any item if tyou change your mind within 7 working days after the day on which the item was delivered. We will refund you for any delivery charges, but we will charge you for the cost of returning the item back to us. Please return items in an unopened, saleable, unworn and undamaged condition in its original packaging within 7 days of receipt. Refunds will be credited to your original method of payment and will include the origional postage. Please allow up to 28 days for your refund to be processed from the day you return the products.
Please also note that items must be returned with all barcode tags and labels intact. We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please contact us via our contact us form on this website, if necessary return the item by recorded delivery to us at our address . All items are checked when returned and if we find that your item is faulty then we will refund you the full cost including delivery charges. If you have any issues with returning your items please use the contact us details on this website or email [email protected] quoting your order number, name, items you wish to return and reason for return.